SHIPPING POLICY
We offer shipping within the United States and internationally.
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Customers in the United States: Free shipping is available on orders over $98 USD.
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International Customers: Shipping charges apply to all international orders. We no longer offer free international shipping. International shipping costs are calculated at checkout based on the destination and selected shipping method.
ORDER PROCESSING STEPS
To provide you with a smooth shopping experience, we will send you a confirmation email once your order is placed. After your order is shipped, we will also email you the tracking information for your shipment.
You can choose your preferred available shipping method on the Order page during checkout.
The total delivery time is calculated from the moment your order is placed until it is delivered to you. This total delivery time is divided into two parts: processing time and transit time.
Processing Time: 1–4 Business Days
This refers to the time it takes to prepare your item(s) for shipment from our warehouse. It includes item preparation, quality checks, and packing.
Transit Time
This refers to the time it takes for a package to travel from our New York Warehouse to your shipping address. Transit time depends on the destination and shipping method selected.
Standard Shipping Transit Time within the USA: 2–5 business days
Expedited Shipping Transit Time within the USA: 1–3 business days
International Shipping Transit Time: 2–5 business days
Please note that delivery times are estimates and may vary due to carrier delays, customs processing, weather, holidays, or other circumstances beyond our control.
You can track your order using the tracking information provided after shipment. Please allow up to 5 days for tracking information to update.
DOMESTIC (USA) ORDERS
Shipping Method and Transit Time
We primarily utilize USPS Priority Service and other available shipping services for shipping within the USA.
Free shipping is available on U.S. orders over $98 USD. Orders below this amount will be charged the applicable shipping fee shown at checkout.
Estimated transit time is generally 2–5 business days, depending on the shipping service selected.
Lost Packages
Please note that unforeseen circumstances may occasionally cause delays in delivery.
If you notice that your package is significantly delayed or has not been delivered within the estimated timeframe, please inform us as soon as possible. We will work with the shipping carrier to investigate the package and, when appropriate, file a claim.
Responsibility for Delivery Issues
While we make every effort to ensure smooth delivery, customers are responsible for providing accurate shipping information and collecting their packages.
We cannot fully reimburse or resend packages if the following circumstances occur:
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Customer Unavailability: If the customer is not available at the provided address when the carrier attempts delivery, it is the customer’s responsibility to arrange for redelivery or pickup according to the carrier’s instructions.
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Incorrect Address Details: If the customer provides an incorrect or incomplete address, including a missing apartment or unit number, the customer is responsible for the resulting delivery issue.
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Failure to Collect Package: If the carrier holds the package at a post office or other facility for customer pickup, it is the customer’s responsibility to collect the package within the specified timeframe.
If a package is returned to us due to an incorrect address, refusal of delivery, or failure to collect the package, any applicable refund will be processed according to our refund policy. Original shipping charges are non-refundable.
INTERNATIONAL ORDERS
Shipping Method and Delivery Time
We have discontinued the use of economy international shipping services, which previously could take up to 20 days for delivery.
We now exclusively utilize expedited international shipping options to provide faster and more secure delivery.
Our current international shipping providers may include:
- FedEx International Connect Plus
- UPS Expedited
- DHL Worldwide Express
International shipping is not free. Shipping charges apply to all international orders, regardless of the order total.
The applicable shipping cost and available shipping methods will be displayed during checkout.
Estimated international transit time is generally 2–5 business days after the order has been processed and shipped.
Please note that international delivery times may vary depending on customs clearance, the destination country, carrier conditions, holidays, and other circumstances beyond our control.
Customs and Duties Fees
Customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their respective governments or customs authorities.
While we make every effort to ship international orders efficiently and provide the necessary information for customs clearance, we cannot guarantee that customers will not be charged additional customs or import fees.
If the buyer refuses to pay applicable customs duties or taxes or refuses/fails to receive the package, it may be returned to us.
In such instances, any applicable refund may exclude the original shipping cost and any return shipping or carrier fees charged to us.
Lost Packages
In the unfortunate event that your package is lost in transit, please notify us as soon as possible.
We will initiate an investigation with the shipping carrier to locate your package or determine the appropriate resolution. Depending on the outcome of the investigation, we may arrange for a replacement or other appropriate resolution.
Customer Responsibilities
Customers are responsible for ensuring that they provide the correct shipping address and contact details during the ordering process.
Any errors or omissions in the address, including missing apartment, unit, or postal information, are the customer’s responsibility.
If a delivery attempt is made by FedEx, UPS, DHL, or another carrier and no one is available to receive the package, the carrier may hold the package for pickup or make additional delivery attempts according to its policies.
It is the customer’s responsibility to follow the carrier’s instructions and collect the package within the specified timeframe.
If a package is returned, abandoned, or disposed of because the customer failed to collect it or refused delivery, we may be unable to provide a refund or reshipment.
We value our customers and aim to resolve any shipping issues promptly and efficiently. If you encounter any problems or have further questions regarding our shipping policies, please don’t hesitate to contact our customer support team.
Thank you for choosing BAZAR AL HAYA.
Happy shopping!
